Contact Me
Executive Operations Partner

You don't need more help. You need fewer things to manage.

I build the systems, SOPs, and operational backbone that lets high-growth founders stop being the bottleneck in their own business.

Reclaim Your Time View My Work
check_circle Available — U.S. EST & AU AEST
Lyndon Diao Profile
$50k+
Accounts Receivable Recovered
80%
Admin Chaos Reduced
7+ Yrs
Verifiable Background
The Core Difference

You're not just hiring a freelancer — you're hiring accountability.

verified_user

Registered Professional

Fully registered in the Philippines with a traceable legal identity. W-8BEN provided for total IRS compliance.

security

Zero Data Breach History

Handled sensitive data for global public figures and government officials with non-negotiable confidentiality.

The Risk of Unregistered Talent

  • warning
    IRS Penalties Failure to collect W-8BEN results in up to 30% backup withholding liability.
  • block
    No Legal Recourse Vanished contractors or leaked data leave you with zero enforceable recovery paths.
  • privacy_tip
    Data Privacy Liability Sharing data with unverifiable persons exposes you to GDPR/CCPA violations.

Official Verification

BIR Registration Seal
Solutions Tailored to You

Operational Excellence on Autopilot

inbox

Executive Assistance

Inbox triage, calendar management, and priority blocking. Reclaim 10+ hours every single week.

Tools: Slack, G-Suite, M365
auto_awesome

Automation Setup

Building workflows in Zapier & Make to eliminate repetitive manual work forever.

Tools: Zapier, Make, AI Models
description

SOP & Documentation

Creating the company wiki so your business runs smoothly without you in the room.

Tools: Notion, Google Docs, DocuSign
monitoring

Backend Support

CRM organization, data cleaning, and reporting. Truth-based data at your fingertips.

Tools: HubSpot, QuickBooks, Notion
Case Study: From chaos to company infrastructure

Recovering $50k+ and building a scalable business for a solo founder

US-based Notary & Document Services Company · Remote · 2023–2025

error_outline The Situation

  • The President and CEO of a US-based notary services company needed her first-ever virtual assistant — and was bringing me on for collections work despite my having zero collections experience at the time.
  • The business had a growing accounts receivable backlog, no documented processes, and no operational structure to support a growing team.
  • I was hired as an Independent Contractor — a first for both of us — and was expected to ramp fast with minimal hand-holding.

auto_fix_high What I Did

payments

Collection System Built a collection system from scratch. (With no prior collections experience, I designed a follow-up sequence, tracked all outstanding accounts, and partnered with legal firms to issue formal demand letters for non-responding clients.)

menu_book

Documented the entire operation I created a full company wiki in Notion — SOPs, workflows, onboarding guides — structured so the business could run without every answer having to go through the CEO.

groups

Built and led the team After being promoted to Executive Assistant, I hired and trained two additional virtual assistants who are still with the company today.

shield_person

Owned the executive layer Managed inbox, calendar, priorities, reporting, and task coordination — giving the CEO back uninterrupted time to focus on leading the business.

The Results

$50k+ RECOVERED
2 VAs HIRED & LED
1 Wiki COMPANY OS
format_quote

"You kept things organized and made my day-to-day so much easier. I really appreciated how reliable and thoughtful you were."

JB
Jessie Bullis
President | CEO

The EXEC Framework

My proven process for delivering proactive support with minimal back-and-forth.

E

Explore & Audit

Deep dive into your current workflows, bottlenecks, and "bandwidth thieves."

X

Execute Fixes

Immediate triage of inbox, calendar, and critical backend fires.

E

Engineer Systems

Building SOPs and automations to ensure fixes are permanent.

C

Constant Optim

Proactive management and monthly audits to keep scaling frictionless.

Ready to scale?

Stop being the bottleneck. Reclaim your zone of genius.

Book Your Strategy Call
schedule Free 20-minute operational audit

Hey, I’m Lyndon!

The Journey & Why Me

I started my career in high-volume, fast-paced BPO environments where accuracy, consistency, and adherence to processes were non-negotiable. That foundation shaped how I work today — systems-first, detail-oriented, and always thinking one step ahead.

I now support Founders and Executives who need more than just task execution. I build backend systems, document processes, and manage daily operations so leaders can stay focused on growth — not admin.

"When things get busy, you won't have to chase me. I'll already be on it."

Lyndon Diao
Check out my case studies and testimonials arrow_forward

A SHOWCASE OF MY WORK

Certifications

analytics

Lean Six Sigma

CURRENT STATUS

Belt: Greenbelt

Lean Six Sigma combines continuous process optimization framework methods with metrics to clean operations and maximize efficiency. It structures projects to minimize operational variations, directly reducing system friction and stabilizing delivery performance.

verified Validate Certification arrow_forward
palette

Design & SMM

brush Graphic Design Essentials
VERIFY open_in_new
photo_filter Canva Essentials
VERIFY open_in_new
campaign Marketing with Canva
VERIFY open_in_new
precision_manufacturing

AI & Automations

Make.com Foundationlink Claude 101link
n8n Level 1REQ CODE
link
Build your first Zaplink Zaps with Webhookslink Filters & Pathslink
inventory_2

Productivity

Notion Advanced VERIFY
Notion Workflows VERIFY
Notion Essentials VERIFY
folder_shared View All Certificates open_in_new
Infrastructure Specs

Hardware & Reliability

Redundancy built-in for zero downtime. Professional-grade equipment ensuring consistent, uninterrupted workflow and secure data handling.

desktop_windows

Main Workstation

Model HP ProDesk 600 G6 Desktop Mini PC
Processor Intel i5-10500T
Memory 16 GB RAM
OS Windows 11 Pro
monitor
Dual Monitor Optimized productivity
battery_charging_full
UPS Protected Stability backup
Reliability and Uptime Guarantee Icon

100% Guaranteed

Fully redundant systems ready for immediate failover.

router

Connectivity Matrix

Primary Fiber
PLDT Home Fiber
~450 Mbps DL
~550 Mbps UL
cell_tower
Backup 1 Globe Prepaid (50-100 Mbps)
wifi_tethering
Backup 2 Mobile Hotspot (50-100 Mbps)
laptop_mac

Backup Device

Model MacBook Air M4
Memory 16 GB
Power Backup battery_charging_full Power Station

Ensuring flexibility for macOS specific client requirements. Equipped with a high-capacity power station to maintain a 2-monitor productivity setup during extended power outages.

visibility View Actual Specs

Tools Used or Familiar With:

My Digital Workflow & Collaboration Stack

A curated collection of tools I use for communication, project management, creativity, and automation.

Slack Slack Zoom Zoom Google Meet Google Meet Microsoft Teams Microsoft Teams Loom Loom Trello Trello Asana Asana Google Drive Google Drive Dropbox Dropbox Microsoft OneDrive Microsoft OneDrive Notion Notion Google Calendar Google Calendar Calendly Calendly Canva Canva CapCut CapCut ChatGPT ChatGPT Grammarly Grammarly Meta Business Suite Meta Business Suite Buffer Buffer HubSpot CRM HubSpot CRM QuickBooks QuickBooks DocuSign DocuSign Zapier Zapier Bitwarden Bitwarden Claude Claude Perplexity AI Perplexity AI NotebookLM NotebookLM Gemini Gemini Fathom Fathom Make.com Make.com GoHighLevel GoHighLevel Salesforce Salesforce Snapdocs Snapdocs Microsoft 365 Microsoft 365

and many more, including specialized and emerging platforms.

Can learn your existing tools fast or adapt to new systems quickly.

Case Study Analysis

Deep dives into operational architecture, recovery frameworks, and the systematic scaling of high-performance remote teams.

payments
Revenue Recovery & Process Engineering

From Zero Experience to $50K+: Designing a Systematic Collections Framework

expand_more

The Challenge

A California-based agency required administrative support with a heavy focus on account collections. I entered the role with zero formal background in collections but possessed strong, refined communication skills. Furthermore, the client was navigating remote hiring for the first time, meaning there were no existing workflows, follow-up cadences, or escalation protocols for overdue accounts.

Strategy & Action

Instead of relying on ad-hoc, manual reminders, I treated collections as an optimized operations funnel. Designed a Systematic Cadence: Built a structured, multi-channel follow-up schedule that maintained professional boundaries. Developed an Escalation Protocol: Established a formal pipeline to coordinate with external legal firms for highly delinquent accounts. Time-Reclamation: Streamlined day-to-day administrative tasks to free up dedicated blocks of time for high-priority accounts.

Results

$50,000+ USD recovered in delinquent revenue during my tenure. Successfully established the company’s first formalized financial escalation and legal coordination process.

account_tree
Systems Architecture

Overcoming the "Zero-Context" Environment: Building a Notion Company Wiki

expand_more

The Challenge

Transitioning from a traditional corporate structure to a direct remote partnership meant shifting from structured training to a highly autonomous, low-context environment. Tasks were frequently assigned with minimal background data. Recognizing that this lack of infrastructure hindered both daily efficiency and the business's ability to scale, I took the initiative to build an internal operational foundation.

Strategy & Action

I utilized Notion to transition the business from decentralized chaos into a centralized knowledge base. Personal SOP Iteration: Documented my own daily workflows and task solutions to ensure absolute repeatability. Architected the Company Wiki: Organized these individual workflows into a functional, centralized company directory. Resource Centralization: Nested critical resources, SOPs, and operational tools into a single, searchable database.

Results

Eliminated Information Asymmetry: Reduced the time spent asking for context on recurring tasks. Created a scalable single source of truth that continues to be upgraded and utilized by the team today.

groups
Team Scaling & People Ops

The Accidental HR Lead: Managing End-to-End Recruitment, Training, and QA

expand_more

The Challenge

Following a rapid promotion to Executive Assistant due to high performance, the client needed to expand the team to sustain business growth. However, the company lacked an HR department, a hiring pipeline, or an onboarding system. To prevent operational bottlenecks, I stepped up to manage the entire lifecycle of new human capital.

Strategy & Action

I assumed a multi-faceted role encompassing recruitment, corporate training, and quality assurance. Hiring & Selection: Screened and vetted incoming candidates to identify top-tier talent. Onboarding Infrastructure: Built out a comprehensive onboarding track using Notion to get new hires up to speed autonomously. QA & Mentorship: Acted as a QA lead and trainer, providing constructive feedback to ensure strict performance standards were met.

Results

100% Talent Retention: Successfully onboarded core team members who remain vital assets today. Insulated the client from the time-consuming tasks of hiring and micro-managing.

admin_panel_settings
Technical Operations

Tier-1 Technical Support & Decentralized Security: Acting as First Responder

expand_more

The Challenge

Distributed remote operations required immediate remediation for day-to-day software friction and setups. While the organization maintained a dedicated corporate IT department for high-level infrastructure, relying on them for minor user issues created operational bottlenecks and slowed down daily productivity.

Strategy & Action

Leveraging technical literacy, I positioned myself as the team’s proactive, frontline technical operator. Live Troubleshooting: Directly managed remote-access sessions to configure hardware and debug tool dependencies. System Setup: Took ownership of onboarding configurations and database integrations for new software. Confidentiality Safeguarding: Maintained impeccable privacy and credential hygiene while acting as the trusted handler for highly sensitive database keys.

Results

Optimized IT Resource Allocation: Handled 100% of day-to-day tier-1 concerns internally. Maintained a flawless security record, safeguarding sensitive assets over the entire project lifecycle.

Client Feedback

Real People, Real Results

"You kept things organized and made my day-to-day so much easier! I really appreciated how reliable and thoughtful you were. You kept things organized and made everything feel easier, which meant a lot."

JB
Jessie Bullis
President | CEO

"You have an amazing talent on coming up with new ideas and they always work perfectly. Lyndon was always one to think of a project and go full speed on it to make sure it was a success. His attention to detail is a huge strong point."

MH
Mercedes Haller
Operations Manager

"Lyndon is one of those people you can always count on! No matter how busy things got, he was always ready to help out and get the job done. He’s skilled, organized, and super easy to work with. I would absolutely recommend him."

AC
Alenny Casalme
Executive Assistant

Ready to elevate your operations?

Let's audit your current systems and build the scalable infrastructure your business deserves.

Book Your Free Discovery Call arrow_forward

Executive Administrative Assistance

Reliable, systems-minded support designed to give you back 10+ hours every week.

calendar_month

Inbox & Calendar

Seamless scheduling and zero-inbox strategies to keep your communication pristine.

flight_takeoff

Travel & Logistics

Comprehensive itinerary planning, booking, and on-the-road support for smooth transitions.

description

Document Prep

Polished presentations, reports, and administrative collateral crafted with an eye for detail.

payments

Expense Tracking

Meticulous categorization and reconciliation of business expenditures.

hub

Stakeholder Coordination

Professional point of contact for clients, partners, and internal teams.

task_alt

Project Tracking

Modern PM tools to ensure deliverables are met and timelines are respected.

payments

Rate starts at $6 per hour, we'll tailor fit it depending on your business needs.

Book a Discovery Call arrow_forward
Executive Operations Partner

You don't need more help. You need fewer things to manage.

I build the systems, SOPs, and operational backbone that lets high-growth founders stop being the bottleneck in their own business.

Reclaim Your Time
check_circle Available — U.S. EST & AU AEST
Lyndon Diao Profile
$50k+
Accounts Receivable Recovered
80%
Admin Chaos Reduced
7+ Yrs
Verifiable Background
The Core Difference

You're not just hiring a freelancer — you're hiring accountability.

verified_user

Registered Professional

Fully registered in the Philippines with a traceable legal identity. W-8BEN provided for total IRS compliance.

security

Zero Data Breach History

Handled sensitive data for global public figures and government officials with non-negotiable confidentiality.

The Risk of Unregistered Talent

  • warning
    IRS Penalties Failure to collect W-8BEN results in up to 30% backup withholding liability.
  • block
    No Legal Recourse Vanished contractors or leaked data leave you with zero enforceable recovery paths.
  • privacy_tip
    Data Privacy Liability Sharing data with unverifiable persons exposes you to GDPR/CCPA violations.

Official Verification

BIR Registration Seal
Solutions Tailored to You

Operational Excellence on Autopilot

inbox

Executive Assistance

Inbox triage, calendar management, and priority blocking. Reclaim 10+ hours every single week.

Tools: Slack, G-Suite, M365
auto_awesome

Automation Setup

Building workflows in Zapier & Make to eliminate repetitive manual work forever.

Tools: Zapier, Make, AI Models
description

SOP & Documentation

Creating the company wiki so your business runs smoothly without you in the room.

Tools: Notion, Google Docs, DocuSign
monitoring

Backend Support

CRM organization, data cleaning, and reporting. Truth-based data at your fingertips.

Tools: HubSpot, QuickBooks, Notion
Case Study: From chaos to company infrastructure

Recovering $50k+ and building a scalable business for a small team

US-based Notary & Document Services Company · Remote · 2023–2025

error_outline The Situation

  • The President and CEO of a US-based notary services company needed her first-ever virtual assistant — and was bringing me on for collections work despite my having zero collections experience at the time.
  • The business had a growing accounts receivable backlog, no documented processes, and no operational structure to support a growing team.
  • I was hired as an Independent Contractor — a first for both of us — and was expected to ramp fast with minimal hand-holding.

auto_fix_high What I Did

payments

Collection System Built a collection system from scratch. (With no prior collections experience, I designed a follow-up sequence, tracked all outstanding accounts, and partnered with legal firms to issue formal demand letters for non-responding clients.)

menu_book

Documented the entire operation I created a full company wiki in Notion — SOPs, workflows, onboarding guides — structured so the business could run without every answer having to go through the CEO.

groups

Built and led the team After being promoted to Executive Assistant, I hired and trained two additional virtual assistants who are still with the company today.

shield_person

Owned the executive layer Managed inbox, calendar, priorities, reporting, and task coordination — giving the CEO back uninterrupted time to focus on leading the business.

The Results

$50k+ RECOVERED
2 VAs HIRED & LED
1 Wiki COMPANY OS
format_quote

"You kept things organized and made my day-to-day so much easier. I really appreciated how reliable and thoughtful you were."

JB
Jessie Bullis
President | CEO

The EXEC Framework

My proven process for delivering proactive support with minimal back-and-forth.

E

Explore & Audit

Deep dive into your current workflows, bottlenecks, and "bandwidth thieves."

X

Execute Fixes

Immediate triage of inbox, calendar, and critical backend fires.

E

Engineer Systems

Building SOPs and automations to ensure fixes are permanent.

C

Constant Optim

Proactive management and monthly audits to keep scaling frictionless.

Ready to scale?

Stop being the bottleneck. Reclaim your zone of genius.

Book Your Strategy Call
schedule Free 20-minute operational audit
Executive Operations Partner

You don't need more help. You need fewer things to manage.

I build the systems, SOPs, and operational backbone that lets high-growth founders stop being the bottleneck in their own business.

Reclaim Your Time View My Work
check_circle Available — U.S. EST & AU AEST
Lyndon Diao Profile
$50k+
Accounts Receivable Recovered
80%
Admin Chaos Reduced
7+ Yrs
Verifiable Background
The Core Difference

You're not just hiring a freelancer — you're hiring accountability.

verified_user

Registered Professional

Fully registered in the Philippines with a traceable legal identity. W-8BEN provided for total IRS compliance.

security

Zero Data Breach History

Handled sensitive data for global public figures and government officials with non-negotiable confidentiality.

The Risk of Unregistered Talent

  • warning
    IRS Penalties Failure to collect W-8BEN results in up to 30% backup withholding liability.
  • block
    No Legal Recourse Vanished contractors or leaked data leave you with zero enforceable recovery paths.
  • privacy_tip
    Data Privacy Liability Sharing data with unverifiable persons exposes you to GDPR/CCPA violations.

Official Verification

BIR Registration Seal
Solutions Tailored to You

Operational Excellence on Autopilot

inbox

Executive Assistance

Inbox triage, calendar management, and priority blocking. Reclaim 10+ hours every single week.

Tools: Slack, G-Suite, M365
auto_awesome

Automation Setup

Building workflows in Zapier & Make to eliminate repetitive manual work forever.

Tools: Zapier, Make, AI Models
description

SOP & Documentation

Creating the company wiki so your business runs smoothly without you in the room.

Tools: Notion, Google Docs, DocuSign
monitoring

Backend Support

CRM organization, data cleaning, and reporting. Truth-based data at your fingertips.

Tools: HubSpot, QuickBooks, Notion
Case Study: From chaos to company infrastructure

Recovering $50k+ and building a scalable business for a solo founder

US-based Notary & Document Services Company · Remote · 2023–2025

error_outline The Situation

  • The President and CEO of a US-based notary services company needed her first-ever virtual assistant — and was bringing me on for collections work despite my having zero collections experience at the time.
  • The business had a growing accounts receivable backlog, no documented processes, and no operational structure to support a growing team.
  • I was hired as an Independent Contractor — a first for both of us — and was expected to ramp fast with minimal hand-holding.

auto_fix_high What I Did

payments

Collection System Built a collection system from scratch. (With no prior collections experience, I designed a follow-up sequence, tracked all outstanding accounts, and partnered with legal firms to issue formal demand letters for non-responding clients.)

menu_book

Documented the entire operation I created a full company wiki in Notion — SOPs, workflows, onboarding guides — structured so the business could run without every answer having to go through the CEO.

groups

Built and led the team After being promoted to Executive Assistant, I hired and trained two additional virtual assistants who are still with the company today.

shield_person

Owned the executive layer Managed inbox, calendar, priorities, reporting, and task coordination — giving the CEO back uninterrupted time to focus on leading the business.

The Results

$50k+ RECOVERED
2 VAs HIRED & LED
1 Wiki COMPANY OS
format_quote

"You kept things organized and made my day-to-day so much easier. I really appreciated how reliable and thoughtful you were."

JB
Jessie Bullis
President | CEO

The EXEC Framework

My proven process for delivering proactive support with minimal back-and-forth.

E

Explore & Audit

Deep dive into your current workflows, bottlenecks, and "bandwidth thieves."

X

Execute Fixes

Immediate triage of inbox, calendar, and critical backend fires.

E

Engineer Systems

Building SOPs and automations to ensure fixes are permanent.

C

Constant Optim

Proactive management and monthly audits to keep scaling frictionless.

Ready to scale?

Stop being the bottleneck. Reclaim your zone of genius.

Book Your Strategy Call
schedule Free 20-minute operational audit